Show All Answers

1. How do I request water service?

To request water service, please visit the Utilities page.

2. How do I report a water leak?

To report a leak Monday-Friday, please call our Customer Service Division at 831-768-3133.

For after hours and holidays, please call 831-471-1151.

3. How do I report water waste?

To report water waste, please complete and submit the Water Waste Report Form (PDF).

4. What are Watsonville’s water rates?

You can view your water rates in the

Water Rates (PDF).

5. Where could I get basic supplies to conserve water indoors and outdoors?

Visit the Nature Center to receive a free bathroom sink aerator, low flow shower nozzle, shower timer, low flow garden hose nozzle, and low flow kitchen sink nozzle. You can also learn more about the City’s rebate programs and conservation tips!

For more information, visit the Nature Center page.

6. How does the City deal with people wasting water?

The City’s approach to water waste has been one of education and services to support conservation. We have found this approach to be more effective than enforcing violations for water wasters in our community.

To report a water issue, please visit the Report Water Waste & Leaks page.

7. What are the steps the City takes to deal when a water waste problem has been reported?

1. City staff will notify the water waster of the reported problem.

In this notice we offer information about how to reduce water waste and how to schedule a free, one-time Water Conservation Consultation to help them fix the problem.

Support from our consultation program is usually all it takes to solve the problem.

2. If water waste continues beyond the educational warning and the Water Conservation Consultation, the City will begin fines to address further ongoing water waste violations.

To report a water issue, visit the Report Water Waste & Leaks page.

8. Is my tap water safe to drink?

Yes! Learn more about the requirements of tap water quality monitoring and how to read water reports.

9. Why does my tap water sometimes taste like chlorine and what can I do about it?

A small amount of chlorine is added to your tap water because it is traveling through pipes to reach your faucet, not because the water is dirty. You can purchase a water filter or simply let your water cool in a pitcher in your fridge with cucumber or lemon to improve the taste.

To learn more, visit the Water Quality page.