Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Water Division
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To request water service, pleaseWater Division
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To report a leak Monday-Friday, please call our Customer Service Division at 831-768-3133.Water Division
For after hours and holidays, please call 831-471-1151. -
To report water waste, please complete and submit theWater Division
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Water Division
You can view your water rates in the
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Water Division
Customers can receive a free bathroom sink aerator, low flow shower nozzle, shower timer, low flow garden hose nozzle, and low flow kitchen sink nozzle at the City's Utility Billing window in City Hall located at 250 Main Street.
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The City’s approach to water waste has been one of education and services to support conservation. We have found this approach to be more effective than enforcing violations for water wasters in our community.Water Division
To report a water issue, please visit the -
1. City staff will notify the water waster of the reported problem.Water Division
In this notice we offer information about how to reduce water waste and how to schedule a free, one-time Water Conservation Consultation to help them fix the problem.
Support from our consultation program is usually all it takes to solve the problem.
2. If water waste continues beyond the educational warning and the Water Conservation Consultation, the City will begin fines to address further ongoing water waste violations.
To report a water issue, visit the -
Yes! Learn more about the requirements of tap water quality monitoring andWater Division
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A small amount of chlorine is added to your tap water because it is traveling through pipes to reach your faucet, not because the water is dirty. You can purchase a water filter or simply let your water cool in a pitcher in your fridge with cucumber or lemon to improve the taste.Water Division
To learn more, visit the