Report Water Waste & Leaks

Report a Leak

Residents can play an important role in protecting our water and maintaining our water system. We count on you to help us proactively identify and report all types of leaks. We also rely on your cooperation, patience and understanding when it comes to repairing a water disruption as quickly as possible.

To report a leak Monday through Friday, please call our Customer Service Division at 831-768-3133. For after hours and holidays, please call 831-471-1151.

Fixing leaking and burst water pipes is not always a fast process.

We strive to investigate each call and repair any water related leaks. Please keep in mind that the repair timeline will be dependent upon the nature and severity of the leak, and other City water emergencies.

Report Water Waste

The Pajaro Valley is experiencing an overdraft and wasting water is prohibited. Residents can help by reporting water waste to customer service at 768-3133.

For easy online reporting, you can send an email about Water Waste. In order for us to respond to your report, please include the following information:

  • Address of the water waste you observed
  • Time of day you observed the water being wasted
  • Brief description and a clear photo of how water was being wasted

Your personal information will remain private.

You can also report water waste anonymously by filling out the Water Waste Report Form (PDF).